The Market3 Support Center

Submit A Request

Submit a support request directly into our ticket system right from this page. Click below to start.

Ticket System

View closed support requests and check on the status of existing tickets for your entire organization.

Contact Our Team

Our team is available 24/7 by phone to take your request and get your ticket to the right team member.

Knowledge Base

A collection of commonly asked questions, helpful tips and instructional videos.

Support Plans

Access to premium support at discounted rates and no increased cost for express service.

Market3 Support Plans

  You wouldn’t purchase a new car or home and not maintain your investment.  Websites should be treated the same way.  We understand a website is often a substantial investment in your business and should be well maintained to get the most ROI and keep the site working and looking it’s best.  Our maintenance plans allow us to keep the site safe from hackers, your news, and products up-to-date and your organization looking active.

Standard Service

No Plan, No Commitment.

  Call us only when you need us and we’ll take care of your problems. Our standard support offering, all calls are usually handled within 2-3 business days, during normal business hours.  Even at 3 days, this is still a week faster than most web companies. No nights or weekend work. $60/ Half Hour, billed in 30-minute increments.

Express Service

Emergencies Happen, We Can Help.

  If you need it done right away; we can do that. All are requests handled within 8 business hours during the week – faster if possible!  Night and weekend requests are handled with-in 12 hours.  This turn-around includes requests requiring up to 2 hours to complete. If it needs more than 2 hours of work, we’ll do our best to still get it done within 8 business hours. $90/ Half Hour, billed in 30-minute increments. Includes nights & weekend work.

Express Support Plans

 Buy a block of hours that never expire.

  Our most popular option.  Buy a block of hours at a discounted rate and get Express Service when ever you need help.  
  • Express Service – 8 Business Hour Turn-Around Guaranteed! No Add’l Cost
  • Hours Never Expire
  • Time billed in 15-minute increments, not 30.
  • Includes nights & weekend work – no additional charge
  • Because of the discounts offered, this is strictly a Pre-Paid, Non-Refundable Plan.
  • Turn-around times cover all updates of 2 hours or less.

Monthly Plans

Set support hours, every month.

  A great option for active sites large or small.  Set a budget of how many hours you need and we’ll take care of the rest.  
  • Hours Do Not Transfer From Month To Month
  • Time billed in 15-minute increments, not 30.
  • To Be Paid By Ach Debit Or Auto Charged To A Credit Card
  • Includes nights & weekend work – no additional charge
  • Does Not Include Express Service

More Than Just Website Updates!

Graphic Design & Creative Services

User Experience Testing

Security Scans and Audits

Technology Consulting

Software Updates and Patches

User Support & Training

CRM Training & Support

Marketing Consultation & Advice

Back-Up Audits and Checks

Pro-Active Monitoring

Load & Speed Testing

Code Edits & Tweaks

Sales Material Review

Search Engine Reporting

Analytics Review & Reporting

Local Directory Management

A/B Split Testing

Social Media Support

Create a Support Ticket

Give Our Support Team A Call

877-550-3111 ext. 3

Send Us An Email

[email protected]

 

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